Question 1

What is IPTV?

Accepted Answer

IPTV streams live TV channels and on-demand titles through your internet connection instead of a satellite dish or cable line. Tivi Portal delivers the playlist, EPG, and setup help on the devices you already own.

Question 2

Is IPTV legal?

Accepted Answer

Tivi Portal supplies IPTV delivery in supported regions and asks every customer to follow local rules. Regulations differ by country, so check what applies where you live before subscribing.

Question 3

How many channels are included?

Accepted Answer

Every plan opens the same core library of 16,000+ live channels from 190+ countries, covering sports, entertainment, news, kids, movies, music, documentaries, and international groups.

Question 4

What video quality can I expect?

Accepted Answer

Most channels run in HD or Full HD, with selected feeds in 4K and HDR on the PRO plan. For smooth playback use 10 Mbps for HD, 15 Mbps for Full HD, and 25 Mbps for 4K.

Question 5

How many devices can watch at once?

Accepted Answer

LITE allows 1 simultaneous connection, PLUS allows 2, and PRO allows 5. The limit applies to streams running at the same time, not to the number of devices you install the app on.

Question 6

How much does a Tivi Portal subscription cost?

Accepted Answer

LITE is $35 for 3 months, PLUS is $59 for 6 months, and PRO is $89 for 12 months. PRO works out to about $7.42 per month and includes 5 connections, PPV, catch-up TV, and a free VPN for 12 months.

Question 7

Is there a free trial?

Accepted Answer

Yes. The trial gives you 24 hours of full channel access with no credit card. Activate it on the Free Trial page or ask the WhatsApp team to send credentials directly.

Question 8

Which payment methods are accepted?

Accepted Answer

Checkout accepts major cards, PayPal, and selected crypto. If you prefer a guided purchase, the WhatsApp team can confirm the plan and complete activation with you.

Question 9

Can I cancel at any time?

Accepted Answer

Yes. There is no lock-in contract. Message support to stop auto-renewal and your access stays live until the paid period ends.

Question 10

Do you offer refunds?

Accepted Answer

A 30-day money-back window applies to first purchases. Contact support within 30 days if the service does not work for you and the refund is returned to the original payment method.

Question 11

How do I set up my subscription?

Accepted Answer

Choose a plan or start the trial, install the recommended player for your device, then enter the server URL, username, and password sent after activation. Most people finish in under five minutes.

Question 12

Which devices are supported?

Accepted Answer

Fire TV Stick, Android TV boxes, Android phones and tablets, iPhone and iPad, Samsung and LG Smart TVs, Windows and Mac, Chromecast, and MAG or Formuler boxes are all supported.

Question 13

Which app should I install?

Accepted Answer

IPTV Smarters is the simplest choice for most devices. TiviMate suits Android TV power users, while GSE Smart IPTV and Perfect Player are useful alternatives. Each device guide names the best option.

Question 14

I am not technical — can I still install it?

Accepted Answer

Yes. The written guides use plain steps and screenshots, and WhatsApp support can walk you through activation in real time if a screen looks different from the guide.

Question 15

Why does my stream keep buffering?

Accepted Answer

Buffering usually starts with the local network. Test 10+ Mbps, move closer to the router or use Ethernet, close background apps, raise the player buffer, and reboot the router before contacting support.

Question 16

What internet speed do I need?

Accepted Answer

Plan for 10 Mbps for HD, 15 Mbps for Full HD, and 25 Mbps for a stable 4K feed. Add headroom for every extra stream running at the same time in the household.

Question 17

Should I use a VPN?

Accepted Answer

A VPN is optional. It can help when an ISP throttles video traffic or when you want more privacy, but it can also reduce speed on distant servers. PRO includes a free VPN for 12 months.

Question 18

My channels stopped loading — what should I try?

Accepted Answer

Force-close the player, reload the playlist, reboot the device, and check that the trial or plan is still active. If groups stay empty, send a screenshot to support so the line can be checked.

Question 19

How do I update the player app?

Accepted Answer

Update from the device app store when possible. On Fire TV go to Settings, Applications, Manage Installed Applications, select the player, then choose Check for Updates.

Question 20

Do I need a website account?

Accepted Answer

No dashboard login is required. Your subscription lives on the streaming line itself, and support manages changes through the email or WhatsApp conversation used at activation.

Question 21

How do I move from trial to a paid plan?

Accepted Answer

Open Pricing, pick LITE, PLUS, or PRO, and complete checkout. Send the order reference on WhatsApp if you want the new credentials applied to the same device immediately.

Question 22

How do I change my plan later?

Accepted Answer

Message support with your current plan and the plan you want. Upgrades take effect once the difference is settled, and the remaining time on the current plan is respected.

Question 23

How do I cancel or stop renewal?

Accepted Answer

Contact support by WhatsApp or email before the renewal date. Access remains active until the end of the period already paid, and no cancellation fee is charged.

Question 24

I lost my login details — can you resend them?

Accepted Answer

Yes. Message support from the email address used at activation and the team will resend the server URL, username, and password after a quick verification.

Question 25

How do I contact support?

Accepted Answer

WhatsApp is the fastest route and is monitored 24/7. You can also email support@tiviportal.cc or use the contact form for billing questions that need a written trail.

Question 26

Where can I read the terms?

Accepted Answer

The footer links to the Terms of Service, Privacy Policy, and Refund Policy. Together they cover acceptable use, payment terms, data handling, and the refund window.

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