Help Center
Guides, fixes, and account answers in one place.
Most questions fall into four groups: getting the player installed, finding channels, fixing playback, or changing a plan. Start with Setup for a new device, Troubleshooting for buffering or login errors, and Billing for prices, coupons, and refunds. Every guide is written for the current Tivi Portal plans and players.
Browse by topic
Account & Login
Trials, plan changes, lost credentials, and renewal questions handled without a dashboard login.
4 articles
Billing & Payments
Plan prices, accepted payment methods, coupon codes, invoices, and the 30-day refund window.
4 articles
Setup & Installation
Step-by-step installation for Fire Stick, Android TV, Samsung and LG TVs, iPhone, and computers.
4 articles
Troubleshooting
Fix buffering, login failures, black screens, missing groups, and audio or EPG sync problems.
4 articles
Channels & Content
Sports, PPV events, VOD titles, EPG data, and international channel groups explained.
4 articles